1. What are the payment methods available?

Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard and American Express. Unfortunately, we don’t accept some debit cards. If you’re having trouble checking out, please email us at service@fondsextoy.com so we can help.  

PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase). 

2. How can I know if my payment was successful or fail?

You will be notified via email within 24 hours upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might impact on your payment.

NOTE: Bank reconciliation time will only affect on payment via Online Banking only and happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

3. Why was I charged with a wrong amount in my order?

The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected in your order summary prior making payment. However, if your order was indeed charged with a wrong amount, please contact us immediately for further assistance.

4.Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on “Pay with Debit/Credit Card” and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

5. Do you keep my Credit Card details?

Your security is important to us and we take it very seriously. Every transaction occurs within a secure environment.

We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

6. Secure Payment

Our Shopping Cart features 128-bit SSL encryption for secure shopping.