Our Promise:

  1. Simple & efficient: fondsextoy provides a straightforward warranty that is processed in the most hassle-free way possible
  2. 30-Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused fondsextoy product and receive a refund for ANY REASON.
  3. Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

30 Days Return Policy:

If you are unsatisfied with your purchase, fondsextoy return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@fondsextoy.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@fondsextoy.com.

Once the returned item arrives back in fondsextoy warehouse for inspection, the refund or exchange process will begin.

fondsextoy is not responsible for the shipping cost of the package returned by the customers themselves.

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@fondsextoy.com.